FREQUENTLY ASKED QUESTIONS

Traditional steam cleaning saturates your carpet with an excessive amount of water that is filled with soaps and detergents. So you’re left with wet carpets for 1-2 days, allowing mold and mildew to develop and get dirty again quickly.

Our cleaning process is very different from the method above. We employ millions of microscopic bubbles to reach dirt from deep in your carpet fibers, so we only need to use a fraction of the water typical steam cleaners use. After the carbonation releases and lifts the dirt, our high-powered equipment extracts the dirt and moisture from the carpet.

Take a look at a detailed comparison of Chem-Dry vs steam cleaning.

Most new carpets come with a factory-applied protectant, but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to permanently remove the pet urine odor.*

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

Homeowners should clean their carpets every 6-12 months. Regular cleaning will not only improve your home’s appearance but also reduce dust and non-living allergens*, improve your home’s indoor air quality, and extend the life of your carpeting.

This is not necessary. Our technicians will vacuum your carpets with a commercial, HEPA-filtered vacuum when they arrive. This is a standard part of our service.

Van’s Chem-Dry uses The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is hypoallergenic. Contrastingly, most steam cleaners use soaps, detergents, and harsh chemicals.

Van’s Chem-Dry uses up to 80% less water than typical steam cleaning because The Natural® relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily extracted. This low-water approach is healthier for your carpets and allows your carpets to dry in only 1-2 hours.

Our room sizes are based on 200 sq ft. If any of your rooms are over 200 sq ft, there may be an additional area charge.

In most cases, the furniture dries within just a couple of hours. Still, it may take overnight to fully dry in some cases, depending on the upholstery’s fabric and how deeply it was cleaned – i.e., heavily stained areas will take longer to dry.

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

Our proprietary Hot Carbonating Extraction method features our core cleaner, The Natural®. The carbonated cleaning bubbles release dirt, soil, and non-living allergens* from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil, and other contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

We recommend professional upholstery cleaning every 24-48 months. If the furniture is stained or has an unwanted odor, it is ready for cleaning.

In homes with carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and become very unhealthy.

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.

Like carpet, dirt builds up over time, dulling your tile or stone’s appearance and discoloring your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer, and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment, we can save your backache and make your tile surfaces look better than ever.

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, larger families, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present, your tile and grout are ready for a cleaning.